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Cancellation policy

If the customer is a consumer within the meaning of Directive 2011/83/EU, the customer has the right to revoke or withdraw from the contract in accordance with the following provisions:

The customer may withdraw from the contract within 14 days without giving reasons. The withdrawal period is 14 days from the day on which the customer or a third party named by the customer who is not the carrier has taken possession of the goods. Saturdays, Sundays and public holidays are included in the calculation of the period.

In order to exercise the right of withdrawal, the customer must inform us of his/her decision to withdraw from the contract by means of a clear declaration at the same time as returning the ordered goods. For this purpose, the customer may use the model withdrawal form provided on the website, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient if the customer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If the customer cancels the contract, all payments made to UP-BRO, including the delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a type of delivery other than the cheapest standard delivery offered by Big Fish) will be refunded within 14 days of the day on which UP-BRO receives the notification of cancellation of the contract. The same means of payment that was used in the original transaction will be used for this repayment, unless expressly agreed otherwise with the customer. In no case will the customer be charged for this repayment.

UP-BRO can refuse the repayment if the goods have neither actually been returned nor the customer has provided proof that he has returned the goods. The Customer must return or hand over the goods to UP-BRO without delay and in any case no later than 14 days from the day on which he informed UP-BRO of the revocation of the contract. The deadline is met if the customer sends the goods before the expiry of the 14-day period. UP-BRO shall bear the return costs in the event of a revocation.

The customer shall be liable for any loss in value of the goods if this is due to handling by the customer that is not necessary for checking the condition, quality and functioning of the goods.

There is no right of withdrawal for goods that have already been opened.

Sample cancellation form download

Declarations of revocation must be sent in writing to this address:

Attosphere Gmbh

Morzgerstraße 28/5
5020 Slazburg
Austria

E-mail: office@up-bro.com

Returns of goods and returns of goods as a result of a revocation must also be sent to this address.UP-BRO

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